‍Effective Date: November 25, 2025

At Lonerock Clinic, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect various types of information, including:

Personal Information:
Your name, email address, phone number, mailing address, and other details you provide when completing forms, scheduling appointments, or communicating with our clinic.

Health Information:
If you voluntarily provide health-related information for care coordination, consultations, or treatment inquiries, we handle this data securely and in compliance with applicable laws.

Technical Data:
IP address, browser type, device type, operating system, and cookies to improve website functionality and enhance user experience.

How We Use Your Information

We use your information to:

• Provide and personalize our medical and wellness services
• Schedule appointments and manage your patient account
• Communicate with you regarding updates, service changes, and clinic notifications
• Improve our website performance and user experience
• Comply with legal and regulatory requirements

Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

Service Providers:
Trusted third-party vendors who assist with website hosting, appointment systems, secure messaging, and service delivery.

Healthcare Providers:
Internal clinical professionals involved in your care, when necessary to deliver services or respond to your inquiries.

Legal Authorities:
When required by law, such as to comply with subpoenas, regulatory obligations, or other legal processes.

Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no internet-based transmission is 100 percent secure, so we encourage you to take appropriate precautions.

Your Choices and Rights

You have the right to:

• Access, update, or request deletion of your personal information
• Opt out of non-essential communications
• Request details about how your data is collected and used

To exercise these rights, contact us at welcomedesk@lonerockclinic.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site performance and user experience. You may adjust your browser settings to refuse cookies, but doing so may impact certain website features.

Third-Party Links

Our website may contain links to external websites. Lonerock Clinic is not responsible for the privacy practices of third-party sites and encourages you to review their policies.

Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

SMS Terms and Conditions

Product Description
By providing your mobile phone number, you consent to receive SMS messages from Lonerock Clinic related to appointment reminders, scheduling updates, care coordination, and other non-marketing operational communications.

Message Frequency
Message frequency may vary. You may receive up to 5 SMS messages per month.

Message and Data Rates
Standard message and data rates may apply.

Opting Out
You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. After opting out, you will receive a confirmation message, and we will stop sending SMS messages to your number.

Help and Support
If you need assistance or have questions about our SMS service, reply “HELP” to any message or contact us at welcomedesk@lonerockclinic.com.

Privacy
Your mobile phone number will be handled in accordance with this Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: welcomedesk@lonerockclinic.com